Live webinar
An inspection comes down to one question. Does what tenants tell you ever reach the people making the decisions? The regulator follows that trail all the way and asks what changed because of it. We will walk you through what they are looking for and what it really takes to come out with a C1.
A free live session with time for questions.
Three things decide how an inspection goes. All three are settled months before anyone picks up the phone.
Nobody publishes the timeline. That is why every landlord going through it ends up ringing one that already has. We will walk you through the whole thing from the first phone call to the two days on site so you know what arrives when and how long you get to answer it. It is about five months from the call to the judgment and none of it waits for you.
Nothing you write specially for the regulator counts. Everything you submit has to be work you were doing anyway. So the evidence either exists already or it does not and that was decided months ago by people who had no idea an inspection was coming.
The inspection opens with the people furthest from the day-to-day and the tenants' session runs without any staff in the room. This is the maddening bit if you are good at the work. You can talk about what you do for tenants all day and still struggle to prove it happened. We will cover what gets asked and what to do about a gap you cannot close in time.
Further speakers to be announced.
Housing Account Manager — Wordnerds
Sarah looks after Wordnerds' housing customers, working shoulder-to-shoulder with social landlords who need to hear their tenants clearly and then prove it to the regulator. She has chaired every one of our consumer-regulation sessions, and she will be keeping this one to time.
Service Manager, Landlord Services — City of Wolverhampton Council
Andrew ran his council's preparation for its Regulator of Social Housing inspection, and wrote most of the briefings that got the chief executive, the elected leader and the cabinet member ready for their turn in front of the inspectors. He has since taught the whole thing at the National Federation of TMOs conference, and he will walk through the same ground with us.
Register and we will send you the joining link. Cannot make it? Register anyway and we will send you the recording.
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