Webinars

Webinars from people who know their stuff.

Know How Your Tenants Compare: Launching the UK's First Qualitative TSM Benchmark

Housing's first qualitative TSM benchmark. We analysed 135,000 tenant comments across 18 housing associations to find out what "normal" actually looks like—and which themes move your scores.

Beyond the Hype: Intentional AI Adoption for VoC

Join Hugh, Damani, and Steph to discover how to lead intentional AI adoption with confidence - and understand what actually works for Voice of Customer analysis.

Awaab's Law Webinar: Including Guinness Partnership's Approach Walkthrough

Watch our practical webinar where we show you exactly how leading housing providers are implementing Awaab's Law requirements – not just for October's deadline, but for the full 2027 compliance journey.

From Insight to Influence. Map and validate your customer journey

Join Zoe, Stella and Jenny from Grainger to discover why great insights alone aren't enough and how to present them in a way that drives real change.

Turn Tenant Feedback into Action with risk free Proof of Concept

In this webinar, Sarah and Steve take you on a whistle stop tour through the 3-stage Proof of Concept project process that turns your ‘stuck in spreadsheet’ feedback into an evidence-led plan for investment and action.

Insight to Action: Gentoo’s Journey to their C1 rating

How Gentoo transformed tenant experience in 12 months and their plans to automate feedback analysis

Understand tenant feedback with Power BI

Join Sarah, Steve and Steph to discover how housing associations are turning their qualitative feedback into clear, actionable insights, right inside Power BI. You'll learn how to bring together quant and qual data for a richer, more complete understanding of resident experience.

Use AI to analyse your reviews, understand your customers and benchmark against competitors

We teamed up with Trustpilot to discuss the now, next, and future of online reviews and how AI can be used to fully understand and analyse your customer reviews.

Can I use AI to analyse my customer feedback?

Your customers share valuable insights constantly, but are you capturing their full value? We ran a live experiment to answer the question everyone's asking: "Can I use ChatGPT or Copilot for customer feedback analysis?"

Let's See What Your Customers
Are Actually Saying

Whether you're still building your case or ready to see it working, we've got you covered.

Ready to See it Working?

Let's set up a demo. You'll see how we use the Wordnerds platform to train themes, how customer insights integrate into Power BI, and some of the ways we help you prioritise what to act on and what to ignore. No hard sales, ever.