Fancy joining the nerds?
We're a North East company with a slightly unusual mission, a stubborn streak, and a team of people who genuinely like working together — and customers keep telling us the people are the best part of working with us.
Wordnerds turns what customers say into what organisations do. We integrate AI-powered insight from surveys, complaints, reviews and calls directly into Power BI where decisions happen, so everyone in the organisation can act on what customers are saying, not just the insight team.
Who we are
Wordnerds is a Voice of Customer company based in Gateshead, in the North East of England. We're a tight-knit team of around 23 across data science, engineering, product, customer success and more, working with organisations in UK regulated sectors who need insight they can trust and act on.
We started with a half-arsed idea at a hackathon back in 2015, and the longer we've done this, the more we've realised the humans behind the tech matter more than the tech itself. We set out to build a software business that didn't need people. We were wrong, and we're glad we were.
We run open-book — strategy, results, even the bank balance — make decisions on evidence rather than the loudest voice in the room, and keep the bar high without taking ourselves too seriously. If you want the full story of how we got here, the founders, and the whole cast of nerds, it's all on our About page.
What it's like to work here
No ping-pong-table clichés — just the things our team actually say make it a good place to be.
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You'll see the whole picture
We run open-book: strategy, results and the numbers are shared, so you understand how your work connects to where the company's going.
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Evidence beats opinion
We decide on data, not the loudest voice in the room, and we change our minds when the data says so (including about ourselves).
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Your work actually lands
On a team of around 23, there's nowhere for good work to get lost. What you build or solve reaches customers fast.
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People who give a damn
Smart, warm and genuinely fun to work with — the reason customers tell us the people are the best part of Wordnerds, and the reason most of us stay.
In the team's words
Don't take our word for it. Take theirs.
"The startup journey is a rollercoaster, but I couldn't think of anything worse than a predictable job. It would be hard to find such a lovely and talented bunch of humans, and being part of this team makes you want to up your game."
— Helen Precious, Head of Account Management
"Working with talented people who also happen to be kind and canny good craic is rare. This is a team sport: together we're solving really hard problems and always learning."
— Steph Clish, Head of Product
"Everybody is kind and hardworking, we get to work with the latest advances in AI on real business problems, and we're all helping shape a fast-moving company."
— Damani Richards, Machine Learning Engineer
"Every day is a school day and I'm constantly learning from the best in the business. We're proudly based in the North East but partner with some of the world's biggest brands."
— Sarah Wilson, Housing Account Manager
Are you hiring right now?
We don't have any roles open at the moment. We're a tight team of around 23 and we tend to hire in ones and twos when the moment's right rather than all year round, so there's nothing to apply for today, but that doesn't mean we don't want to hear from you.
If you've read this far and reckon you'd make a great nerd, get in touch anyway. Tell us who you are, what you'd bring and the kind of work you're after, and we'll keep you in mind for when something does open up.
There's no formal application and no cover-letter theatre — just hit the button below to reach us, and your message will land with the right person.
We keep an eye out for people, not just CVs: smart, warm, and up for solving hard problems together. If that sounds like you, we'd love to say hello.
Frequently asked questions
Is Wordnerds hiring?
Not right now — we don't have any roles open at the moment. We're a small team of around 23 based in Gateshead, and we tend to hire occasionally rather than continuously. There's nothing to formally apply for today, but if you think you'd be a great fit you're very welcome to get in touch and register your interest, and we'll keep you in mind.
What's it like to work at Wordnerds?
We're a tight-knit team of around 23 in the North East. We run open-book — strategy, results and the numbers are all shared — make decisions on evidence rather than opinion, and keep a high bar without taking ourselves too seriously. Our team consistently say the people are the best part: smart, warm and genuinely good to work alongside.
Where is Wordnerds based?
We're based in Gateshead, in the North East of England. We're a UK-first company and work with organisations across UK regulated sectors, including social housing, transport, utilities and financial services, where auditable, evidence-backed insight matters.
How do I apply or register my interest?
Since we don't have any roles open right now, there's no formal application to fill in. If you think you'd make a great nerd, just get in touch through our contact page, tell us a bit about yourself and what you'd bring, and we'll keep your details on file for when something opens up.
