Customer Stories

How Sainsbury's analyse 2 million surveys while spotting trends they wouldn't think to seek out

Sainsbury's knows that its greatest asset is its customer feedback. Their 60-strong insights team uses Wordnerds to squeeze that qual feedback for all it's worth.

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How Sovereign saved 40 hours of manual tagging per month while staying ahead on tenant satisfaction

When the stakes are as high as they are in housing, it was essential that every bit of Sovereign's huge volumes of feedback received was heard.

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How Avanti categorised thousands of comments to identify what customers were feeling

Struggling with the sheer volume of feedback and the challenge of manually categorising, Avanti used Wordnerds to the crux of what customers are thinking and feeling.

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How the Guinness Partnership identified damp and mould risks and prioritised red-flag complaints

The Guinness Partnership uses Wordnerds to identify trends in tenant feedback, including predictively identifying properties with a heightened risk of damp and mould cases.

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How TFW used a quant/qual cocktail to recommend changes to obdurate teams with data-backed confidence

Passenger safety and satisfaction are TFW's watchwords, so finding new ways to keep their travellers safe in the midst of rapid change was essential.

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How the DWP pivoted to support service users during COVID-19, uncovering valuable perspectives

Child Maintenance Services was undergoing an overhaul to improve access when a global pandemic threw a spanner in the works. See how Wordnerds turned this into a strength.

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