Qualitative feedback analytics for CX & Insights professionals wanting to understand travellers.
Go beyond quantitative data to understand what truly delights or disappoints your customers
Unfortunately, customers are more inclined to write negative reviews than positive ones. Address problems before they escalate and try to turn them into positive customer experiences.
Use qualitative data to enhance every touchpoint, from booking to checkout and beyond.
Connect your feedback from online surveys, complaints, call centres, socials and more all in one place.
Train your themes in 30 minutes and forever find insights in your qualitative feedback.
Look fantastic in your organisation as you share actionable insights, and track the action impact over time.
Helen Dunnington - Avanti West Coast
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AI-powered feedback analysis helps travel and hospitality businesses understand guest experiences across every touchpoint - from booking to checkout and beyond. By analysing feedback from multiple sources (reviews, surveys, social media), AI can identify emerging issues, track sentiment trends, and uncover opportunities to create memorable experiences. This enables data-driven decisions that genuinely improve guest satisfaction and drive loyalty.
Rather than just reacting to negative reviews after they happen, Wordnerds helps you:Identify emerging issues before they generate negative reviews
• Understand the root causes of guest dissatisfaction
• Spot patterns in feedback across locations and services
• Track the impact of improvements on guest sentiment
• Address small issues before they become major problems.
This proactive approach helps maintain your reputation and prevent issues from escalating.
Wordnerds analyses all forms of text feedback, including:
• Post-stay surveys
• Online reviews (TripAdvisor, Google, etc.)
• Social media comments
• Direct feedback emails
• Customer service interactions
• Booking feedback
• Staff feedback.
The platform standardises analysis across all sources, ensuring you get consistent insights regardless of where the feedback originates.
There are several different options available:
• Direct CSV Upload
• Upload from your data warehouse via API
• We can also output any enriched data back into your data warehouse
Wordnerds takes Data Protection extremely seriously. We are CyberEssentials Plus Certified.
For more information on our Data Protection and Privacy Policy click here.
You absolutely can.
We offer one-off or proof-of-concept reports for whatever use case you want to trial
Find out more info on them here: https://www.wordnerds.ai/pricing
Most providers are black boxes. It's difficult to see what goes into each classification and they're typically not flexible to your business's unique needs.
We've developed our platform for Insight & VoC teams around three pillars:
Depth: Go as many layers into your feedback as you want e.g. Delivery > Flowers > Bouquets > Rose & Peony Leaking
Trust: Each theme shows verbatim included and how accurate it is. Improve accuracy using our theme training technology
Bespoke-to-you: Every business is different and so our platform is fully customisable allowing you to track anything you want
We offer one-off fully managed reports from £5,250 excluding VAT.
For always-on support our prices start from £1,750 excluding VAT per month scaling dependant on your needs.
For more information see our pricing page here :https://www.wordnerds.ai/pricing
Our CEO Pete will show you how Wordnerds can help you:
✔ Surface root cause insights you can actually action
✔ Discover how to do manual tagging at scale
✔ Find surprises in your data with automated topics
No salesy stuff until you know we’re the tool for you.