Wordnerds integrates with customer feedback from virtually any source, giving you a holistic and consistent understanding across all your feedback:
CRM
Surveys
Reviews
Complaints
Social media (Tweets, Posts)
Call centre and chat transcripts
From surveys to complaints, Wordnerds combines linguistics and AI to do manual coding at scale. The perfect blend of the speed and consistency of AI, and your human expertise.
Wordnerds classifies your feedback into distinct themes and topics allowing you to see:
The sentiment of a theme (Very Unhappy - Very Happy)
The volume of people talking about it
How different segments are reacting
You can use our pre-trained themes or create your own at any time.
To find insights that you can action, you need to know the root cause.
We've found you typically need to ask "why?" five times until the true nature becomes clear. So we've built a platform that allows you to dig deep into any insight, uncovering the detail and understanding you need to share insights that inspire action.
Other feedback analysis platforms can highlight top-level issues, but Wordnerds helps you discover the why, and how to solve it.
See how Wordnerds is different >
Measure and report with confidence and clarity on what people care about and put customers at the heart of your decision-making.
Answer questions like:
What matters most to our customers?
Are issues getting bigger/smaller?
Has the sentiment around the issue improved?
You can do this on our platform with native reports or easily export data into your BI tool to report alongside your other data.
Our CEO Pete will show you how Wornerds can help you:
✔ Surface root cause insights you can actually action
✔ Discover how to do manual tagging at scale
✔ Find surprises in your data with automated topics
No salesy stuff until you know we’re the tool for you.