How the DWP pivoted to support service users during COVID-19...

Child Maintenance Services was undergoing an overhaul to improve access when a global pandemic threw a spanner in the works.Watch DWP's Fay Cooper explain for the 2020 Dynamite Awards how Wordnerds allowed them to pull this off under serious time pressure.

DWP pivoted, using insights from the Wordnerds platform to quickly prioritise service changes when it mattered most, for those it mattered most to.

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✔ Surface root cause insights you can actually action

✔ Discover how to do manual tagging at scale

✔ Find surprises in your data with automated topics


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