Connect Wordnerds to the tools your feedback already lives in

Wordnerds integrates with 26 tools across seven categories: CRM systems, customer-support and contact-centre platforms, survey and feedback tools, review and ratings sites, social media, data and BI tools, and direct data import via API or CSV.

Unlike standalone survey tools, Wordnerds plugs directly into the operational systems where customer feedback already lives, and feeds the themes, sentiment and scores straight into Microsoft Power BI.

Salesforce

What it does: Connects Salesforce records, cases and conversations so they're analysed for themes and sentiment inside Wordnerds.

Use case: Enriches customer feedback with account, pipeline and lifecycle context from Salesforce.

Microsoft Dynamics

What it does: Connects Microsoft Dynamics customer records and case notes for theme and sentiment analysis in Wordnerds.

Use case: Turns Dynamics sales and service data into prioritised, themed customer insight.

Zendesk

What it does: Connects Zendesk support tickets and conversations so Wordnerds themes and scores them automatically.

Use case: Surfaces the top drivers of support contact and complaint from Zendesk tickets at scale.

Genesys

What it does: Connects Genesys contact-centre interactions and transcripts for theme and sentiment analysis in Wordnerds.

Use case: Reveals why customers are contacting the contact centre, ranked by volume and sentiment.

Qualtrics

What it does: Connects Qualtrics survey responses so Wordnerds analyses the open-text comments behind the scores.

Use case: Explains the reasons behind Qualtrics survey metrics by theming free-text verbatim, alongside Qualtrics rather than instead of it.

Medallia

What it does: Connects Medallia feedback so Wordnerds analyses the unstructured verbatim Medallia collects.

Use case: Wordnerds works alongside Medallia. Medallia collects the experience data, and Wordnerds analyses the free text to show what's driving it.

SurveyMonkey

What it does: Connects SurveyMonkey responses so open-text answers are themed and scored in Wordnerds.

Use case: Turns SurveyMonkey free-text answers into ranked themes and sentiment.

SmartSurvey

What it does: Connects SmartSurvey responses so Wordnerds themes and analyses the open-text feedback.

Use case: Converts SmartSurvey verbatim into prioritised, actionable themes.

Customer Thermometer

What it does: Connects Customer Thermometer responses for automated theme and sentiment analysis in Wordnerds.

Use case: Adds the reasons behind Customer Thermometer ratings by analysing the comments.

Trustpilot

What it does: Connects Trustpilot reviews so Wordnerds themes and scores every review automatically.

Use case: Tracks what customers praise and complain about across Trustpilot reviews over time.

Tripadvisor

What it does: Connects Tripadvisor reviews for automated theme and sentiment analysis in Wordnerds.

Use case: Identifies recurring drivers of guest satisfaction and complaint across Tripadvisor reviews.

Google Reviews

What it does: Connects Google Reviews so Wordnerds analyses review text for themes and sentiment at scale.

Use case: Monitors location- and brand-level themes across large volumes of Google Reviews.

Feefo

What it does: Connects Feefo reviews and ratings so Wordnerds themes the feedback behind the scores.

Use case: Explains what's moving Feefo ratings by analysing review verbatim at scale.

Bazaarvoice

What it does: Connects Bazaarvoice ratings and reviews for theme and sentiment analysis in Wordnerds.

Use case: Surfaces product- and experience-level themes from Bazaarvoice review content.

Facebook

What it does: Connects Facebook posts and comments so Wordnerds analyses them for themes and sentiment.

Use case: Tracks how customers talk about the brand across Facebook conversations.

Instagram

What it does: Connects Instagram posts, comments and DMs for theme and sentiment analysis in Wordnerds.

Use case: Uncovers emerging customer themes from Instagram engagement.

X

What it does: Connects X (formerly Twitter) posts and mentions so Wordnerds themes and scores them.

Use case: Flags rising customer issues and sentiment shifts across X conversations.

What it does: Connects Reddit threads and comments for theme and sentiment analysis in Wordnerds.

Use case: Captures unfiltered customer opinion and emerging trends from Reddit discussions.

Brandwatch

What it does: Connects Brandwatch social-listening data so Wordnerds applies deeper theme and sentiment analysis.

Use case: Turns high-volume Brandwatch mentions into structured, ranked themes.

Hootsuite

What it does: Connects social feedback gathered in Hootsuite for theme and sentiment analysis in Wordnerds.

Use case: Converts Hootsuite-managed social conversations into customer insight.

Sprout Social

What it does: Connects Sprout Social data so Wordnerds themes and scores social conversations.

Use case: Adds deeper theme and sentiment analysis to Sprout Social's social data.

Power BI

What it does: Feeds Wordnerds themes, sentiment and scores directly into Microsoft Power BI dashboards.

Use case: Puts auditable customer-feedback insight next to operational and commercial data in Power BI. This is a Wordnerds differentiator for teams already standardised on Microsoft.

Tableau

What it does: Exports Wordnerds themes and sentiment into Tableau for interactive visualisation.

Use case: Lets analysts blend Wordnerds insight with other data sources in Tableau dashboards.

Amazon Redshift

What it does: Connects to Amazon Redshift so Wordnerds insights can be exported into your data warehouse.

Use case: Makes themed feedback data available to wider analytics and BI pipelines via Redshift.

API

What it does: The Wordnerds API connects any data source, including tools not listed here, to bring feedback in for analysis.

Use case: Pipes feedback from any system into Wordnerds programmatically, on your own schedule.

CSV Upload

What it does: Lets you upload any CSV of customer feedback directly into Wordnerds for analysis.

Use case: Gets feedback from any source into Wordnerds in minutes, with no integration build.

What tools does Wordnerds integrate with?

Wordnerds integrates with 26 tools across seven categories: CRM systems (Salesforce, Microsoft Dynamics), customer-support and contact-centre platforms (Zendesk, Genesys), survey and feedback tools (Qualtrics, Medallia, SurveyMonkey, SmartSurvey, Customer Thermometer), review and ratings sites (Trustpilot, Google Reviews, Tripadvisor, Feefo, Bazaarvoice), social media (Facebook, Instagram, X, Reddit, Brandwatch, Hootsuite, Sprout Social), data and BI tools (Power BI, Tableau, Amazon Redshift), and direct import via the API or a CSV upload.

Does Wordnerds integrate with Power BI?

Yes. Wordnerds feeds its themes, sentiment scores and analysis directly into Microsoft Power BI, so customer-feedback insight sits alongside your operational and commercial data in the dashboards your team already uses. Native Power BI delivery is one of Wordnerds' differentiators for organisations standardised on Microsoft, and it removes the need to export and re-import data by hand.

Does Wordnerds work alongside Medallia and Qualtrics?

Yes, and the relationship is complementary rather than competitive. Medallia and Qualtrics collect experience and survey data; Wordnerds connects to both and analyses the open-text comments behind the scores. The result is the reasoning behind your survey metrics, themed, auditable and traceable, without replacing the survey platform your team already runs.

Can Wordnerds analyse social media and review sites?

Yes. Wordnerds connects to Facebook, Instagram, X, Reddit, Brandwatch, Hootsuite and Sprout Social for social conversations, and to Trustpilot, Google Reviews, Tripadvisor, Feefo and Bazaarvoice for reviews and ratings. It themes and scores this content at scale, so you can track what customers praise, complain about and increasingly mention across public channels.

What CRM systems does Wordnerds connect to?

Wordnerds connects to Salesforce and Microsoft Dynamics. It analyses the records, cases and conversations held in your CRM for themes and sentiment, then enriches that feedback with account, pipeline and lifecycle context. If your CRM isn't listed, you can connect it through the Wordnerds API or by uploading a CSV export.

Can Wordnerds analyse Zendesk and contact-centre data?

Yes. Wordnerds connects to Zendesk support tickets and to Genesys contact-centre interactions and transcripts, theming and scoring them automatically. This surfaces the top reasons customers are getting in touch, ranked by volume and sentiment, so support and CX teams can see what's driving contact and complaint rather than reading tickets one by one.

How do I connect a tool that isn't on the list?

Two options. The Wordnerds API connects any data source programmatically, including systems not listed on this page. Alternatively, you can upload any CSV of customer feedback directly into Wordnerds and start analysing it in minutes, with no integration build required. Either route brings feedback from any source into Wordnerds for theme and sentiment analysis.