Skip to content
 

Identify All 29 Hazards Across Every Channel

awaabs law guide-1 (5)

Thursday's session with Community Housing Cymru went deep—the three-step framework for handling all 29 HHSRS hazards, live demos, and how Guinness Partnership made it work across 80,000 homes.

Below you'll find everything from the session. Take what's useful, share what's relevant—and come away with a specific, defensible framework for April.

 

Trusted by a range of UK Housing Associations (From About 3k Homes Under Management to 80,000+) 

 

The Awaab's Law Guide for Welsh HAs

A practical framework for identifying all 29 HHSRS hazards across every feedback channel—adapted for Wales.

It starts with the implementation context: what's required from 1 April 2026, response timeframes, and how the WHQS Addendum works alongside the Renting Homes Wales Act.

Then it walks through the Inner & Outer Loop methodology from Bain & Company, team-by-team responsibilities for CX, Data, Compliance and Operations, and how Guinness Partnership built a working approach across 80,000 homes.

 

 

The Full Webinar Recording

60 minutes covering the three-step framework—categorise what's in your data, prioritise it, and report to your board.

You'll see live demos of real hazard data in the platform and Power BI dashboards (not screenshots on a slide), an honest look at the alternatives, and how Guinness Partnership operationalised this across 80,000 homes.

 

 

The Presentation Slides

The slide deck from the session. Handy for sharing specific frameworks or visuals with colleagues who weren't in the room—or for pulling into a board paper.

 

  

Want Us to Apply This to Your Own Data?

The guide gives you the framework. The recording shows you how it works. But if you'd rather have us run your data through it—complaints, repairs, surveys, calls—we can do that too.

Our Awaab's Law Hazard Report uses the same categorisation framework from the webinar, applied to your tenant feedback. You'll get back:

  • An Awaab's Law hazard report—every hazard identified across your feedback, not just complaints
  • Tenant satisfaction drivers—what's actually driving satisfaction and dissatisfaction, giving you a baseline for the board
  • A Power BI dashboard—take it straight to the board
  • A workshop with your team—we walk through the findings and what to focus on. Included, no extra charge.

Instead of piecing together hazard data from different systems and hoping you've caught everything, you'll know exactly where you stand—with evidence your board can see.

Launch offer: £4,900 + VAT (usually £5,775). Register your interest by 16th March.