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See Value Before You Commit with a Wordnerds Proof of Concept

Most teams need proof before they can get budget approved. We get it. That's why we start with a Proof of Concept (PoC).
Over the course of 30 days, we take a year's worth of your actual feedback data and show you what's possible.
Real insights you can take to leadership, whether you become a customer or not, and as hands on—or off—as you want to be.

What's Included in a PoC

Pricing-Themes

1. Theme Bank

Standard industry classifications plus bespoke-trained themes built around your language and priorities.

Pricing-BI

2. Power BI Dashboard

Your insights in Power BI, ready for your teams to explore. Interactive, shareable, and yours to keep.

Pricing-Report

3. Report & Workshop

Actionable recommendations from our joint analysis of your data. What's driving scores, where to start.

 

Simple & Transparent Pricing

Every PoC is different, but we've created discounted packages to make it as easy as possible for you to try Wordnerds. If what you want doesn't fit into one of our two main PoCs, just tell us and we'll work something out.
No hard sales, no hidden costs, no surprises :)

VoC Benchmark
£5,775 / +VAT

Analysis of a year's worth of historical data to give you a benchmark for future performance

What’s included:
Tick Icon 1 Year's data or up to 25k items of feedback
Tick Icon Industry-standard theme bank
Tick Icon +25 Bespoke-trained themes
Tick Icon Wordnerds Power BI dashboards
Tick Icon Recommendations report
Tick Icon Stakeholder workshop
Tick Icon Consultation & Training
VoC Deep Dive
£9,600 / +VAT

Analysis of historical feedback data to plus tailored deep dives into specified subjects or questions

What’s included:
Tick Icon 1 Year's data or up to 500k items of feedback
Tick Icon Industry-standard theme bank
Tick Icon +50 Bespoke-trained themes
Tick Icon Wordnerds Power BI dashboards + 3 bespoke views
Tick Icon Recommendations report
Tick Icon Stakeholder workshop
Tick Icon Consultation & training
Bespoke Project
Let's Talk /

Speak to us about a specific project or issue you'd like us to help you solve using our internal team of analysts

We offer:
Tick Icon Bespoke feedback analysis
Tick Icon Consultancy
Tick Icon Head-to-head comparisons with existing solutions
Tick Icon Innovation PoCs and VoC experiments
Tick Icon Classification & platform migrations
Tick Icon Predictive modelling
Tick Icon Empathy & support :)
 

How It Works

From kickoff to delivery in as little as 30 days, we aim to go at a pace that suits your deadlines and available bandwidth. 

PoCs can either be fully managed by us (though we'll still need context, guidance and access to you for decisions) or happen in partnership with your team (we do the heavy lifting, but we show you exactly what we're doing so you can evaluate both the tech and the process).

Data Handover (Pre Kick-Off)

Most long-term users of Wordnerds send us real-time data using our Input API. For PoCs, though, the process couldn't be simpler.

We'll share a secure file and invite you to share a CSV dump of feedback from whatever sources you want to use. All we need is a date, the verbatim and any metadata you want to segment by in separate columns.

PoC-Data
PoC-Kick-Off
 

Kickoff Workshop (1-2 Hours, Day 1)

An opportunity to introduce respective project teams. Together we cover:

  • Your goals & objectives
  • What success looks like for you
  • Your business context
  • Hypotheses, questions & subject areas of interest for our analysis
  • What will happen, when and who will do what

Framework Selection & Theme Training (Week 1)

Once we understand the objectives, we can agree with you an appropriate methodology and theme bank—we might want to consider Communication Handling, Customer Effort, build Living User Journeys or look at the data through a more bespoke lens.   

We build your theme bank, check the accuracy of the themes and then expose the process to you to tweak or even to have a go yourselves.

 

Dashboards & Initial Analysis (Week 2)

With the theme banks producing enriched data (tagging verbatim with classifications and adding topic-level sentiment scores) our next task is to visualise your feedback data in Power BI and find the stories.

We'll feed back early to get your input, show you what we're finding and make sure we're moving in the right direction.

Refined Dashboards & Draft Recommendations Report (Week 3)

A first draft of your insights report for your comment and shaping. Finished Power BI dashboards — ready to present to leadership or explore with your team.

Final Report & Stakeholder Workshop (Week 4)

Final delivery of your Recommendations Report in Powerpoint (or similar), with actions prioritised and suggested first steps.

We present a top level version of the report to key stakeholders in your business, explain the journey your data has been on with us, answer any questions and discuss where the opportunities are for ongoing work.

PoC-Dashboard
 

Why Start With a Proof of Concept?

You need proof before you can get budget approved. Leadership wants to see results, not promises. We've heard this from almost every customer we work with. The PoC is how you build the business case.

You'll walk away with an insights report you can take to your board, a Power BI dashboard your teams can explore, and a theme bank ready to go live. And if you decide not to proceed? The assets are yours to keep. Real value, whether you become a customer or not.

What this means:

  • Evidence to take to leadership
  • See the platform working on your data
  • Shorter jump to subscription — your platform is already set up
  • No risk — assets are yours either way
 

Let's See What Your Customers
Are Actually Saying

Whether you're still building your case or ready to see it working, we've got you covered.

Demo

Ready to See it Working?

Let's set up a demo. You'll see how we use the Wordnerds platform to train themes, how customer insights integrate into Power BI, and some of the ways we help you prioritise what to act on and what to ignore. No hard sales, ever.

ROI Guide

Building a Business Case?

Most Insights and CX teams struggle to get buy-in and—more importantly—investment from senior leaders. Their VoC programmes get stuck and stagnate. We've created a guide that shows you how to break out of that cycle.

 

Common Questions

What data do you need from us?

Up to a year's worth of customer feedback — surveys, complaints, reviews, contact centre transcripts, whatever you've got. Don't worry about the format. Get us the data, we'll handle the rest.

How long does it take?

Around 30 days from kickoff to delivery. We'll agree a timeline that works for you.

What's involved in moving to subscription after POC?

Not much. Your platform is already set up — theme bank built, dashboards ready. You can start getting value immediately.

If you need help building the business case, we're there for that too. Documentation, workshops, presentations to key stakeholders — whatever you need to get sign-off.

Do you work with organisations our size?

We work with organisations of all sizes, including international companies. We work best with teams who have multiple customer touchpoints and receive more feedback than they can realistically get through. If you're drowning in feedback you can't action, we're probably a good fit.

Not sure? Give us a call. We'll give you an honest answer.

How do we know the AI is accurate?

You'll see it working on your data during the POC. Every classification is traceable to a clear definition — not a black box, not "the AI decided." You can see exactly why a comment was tagged the way it was.

If something's not right, we refine it together. You're in control of the methodology.

What if we don't have time to be involved?

We do need some of your time — we need to understand what you care about and what you're trying to learn, so we can focus on what matters most to you. But it can be fairly light touch.

Our aim is to give you a good introduction to how the platform works, so that by the end of the POC you've not only got tangible deliverables — the insights report, the Power BI dashboards — but also a real feel for whether this would work in your business day-to-day.

What happens if we don't proceed?

The assets are yours to keep. The insights report, the Power BI dashboard, the theme bank - all yours. Real value whether you become a customer or not.

Can't we just use Copilot or ChatGPT for this?

You could try. But here's what you'd be missing: consistent methodology across all your data, themes built around your language, transparency into every classification, and insights that go beyond surface-level sentiment.

The POC is a good way to see the difference. You'll have our analysis on your actual data — compare it to what you'd get from Copilot and decide for yourself.

We've tried text analytics tools before and they didn't work.

We hear this a lot. Usually the problem was inflexible categories, poor accuracy, or insights that didn't go deep enough.

Our approach is different: you define the themes, we build them accurately, and you see exactly what's in and what's out before anything goes live. The POC will show you whether this is different from what you've tried before.