Skip to content
 

The Practical Guide to Awaab's Law Compliance

A proven framework for identifying HHSRS hazards from tenant feedback, across every channel, before they escalate.

Awaabs-Law-Guide

The Clock is Already Ticking

Phase 1 is in force. Emergency hazards need action within 24 hours. Significant hazards within 10 working days.

Phase 2 arrives later in 2026 — extending requirements to excess cold, heat, structural collapse, and electrical hazards.

By 2027, you'll need coverage of all 29 HHSRS hazards.

The Ombudsman has been clear: you must capture hazard mentions from ALL communication channels — not just formal complaints. The compliance clock starts ticking the moment a tenant raises an issue, wherever they raise it.

Download the Guide
mould on wall

The Operational Reality

TSM surveys in one system. Transactional surveys in another. Complaints in a third. Repairs notes somewhere else. Social media? Don't ask.

You know tenants are telling you things. You just can't see the full picture.

Manual review can't keep pace with the volume. And keyword matching fails because tenants don't say "mould hazard" — they say "my walls are black" or "it smells musty in the bedroom."

Miss a mention, and you're not just failing a tenant. You're failing compliance. Nobody wants to be the one explaining why something slipped through.

A Framework That Actually Works

This guide gives you a practical compliance framework. Not another regulatory summary. (You've probably read enough of those.)

It's built on the Inner & Outer Loop methodology from Bain & Company, adapted specifically for Awaab's Law. And it's proven: The Guinness Partnership used this exact approach to build their HHSRS framework.

What questions it answers:

  • "How do we capture hazard mentions from every channel?"
  • "What's the difference between emergency and significant hazards?"
  • "How do we prepare for the 2026 transparency requirements?"
  • "What does a working compliance framework actually look like?"
Screenshot 2025-12-03 at 13.40.12

What You'll Get

  • The phased timeline — What's required now, what's coming in 2026, and full HHSRS coverage by2027
  • The Inner & Outer Loop Framework — How to handle immediate response AND strategic prevention
  • What different teams need to do — CX, Data, Compliance, Operations — mapped out
  • The 2026 transparency requirements — New tenant rights to interrogate your data, and how to prepare
  • Case study: The Guinness Partnership — How they built their HHSRS framework with proven results
loop

Most teams are stuck in the Inner Loop, reacting to issues as they come in.

The guide shows you how to connect both loops so you're preventing problems, not just responding to them.

 

How Guinness Partnership Did It

The Guinness Partnership didn't just implement Awaab's Law compliance — they built the blueprint.

All 29 HHSRS hazards. Mapped, tested, and working at scale. Their framework catches mentions that keyword matching would miss — like "my walls are black" for mould, or "can see my breath indoors" for excess cold.

The full case study is inside the guide.

very cold

Hi :) We're Wordnerds. We help housing associations to stop drowning in tenant feedback and start acting on it with confidence. This framework came from real implementations, not a textbook.

 

Need Help Implementing This?

If you'd rather have experts apply this framework to your data, we can help.

Our Awaab's Law Proof of Concept isn't a demo of someone else's data — it's your tenant feedback, analysed properly, with real findings you can act on.

You'll work with our team throughout. You walk away with insights and a Power BI dashboard whether you become a customer or not.

PoCs for housing associations cost £5,575 + VAT. They take about 30 days from receiving your data.

What You'll Get

Tick Icon
Complete historical data review — 1-2 years of feedback from all sources (TSM surveys, transactional surveys, complaints, calls, social)
Tick Icon
All 29 HHSRS hazard models — The same framework proven by The Guinness Partnership, applied to your data
Tick Icon
TSM framework analysis — Classification models trained specifically for housing
Tick Icon
Root cause analysis — Revealing systemic issues driving hazard mentions
Tick Icon

Baseline hazard frequency report — What's being mentioned, where, and how often
Presh

Helen Precious (AKA Presh)
Head of Account Management

Saz

Sarah Wilson (AKA Saz)
Account Manager

Phase 2 is Coming. Are You Ready?

Download the guide and get the framework housing associations are already using to stay ahead of compliance.