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Scottish Twitter — How to understand your customers when they all speak their own language

Scottish Twitter — How to understand your customers when they all speak their own language

Scottish Twitter changed online conversation, so what do you need to do about it?

February 04, 2026

Reactive to Proactive: How Gentoo Transformed their CX in 12 Months

Reactive to Proactive: How Gentoo Transformed their CX in 12 Months

How Gentoo Group raised tenant satisfaction from 70% to 80% and achieved C1 regulatory grading in 12 months. A housing CX transformation ca...

January 23, 2026

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