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Know where you sit on the
C Rating scale 

A joint Housemark and Wordnerds report mapping your tenant feedback against C1 and C3 patterns–so you know your position and what to do about it. 

Consumer Rating Report
Housemark x Wordnerds@0.5x

 

The question your board's already asking

Your board wants to know how you'll perform when the Regulator looks. Your insight team wants to prove it before the Regulator tells them. STAIR lands in October 2026, with new legal rights for tenants to scrutinise your data.

Whether you have a rating or you're preparing for your first, the question is the same: Can your tenant feedback tell you what the Regulator will see?

Mostly, yes. We've spent the last year mapping what separates C1, C2, and C3 associations across operational data and tenant voice. The Consumer Rating Report applies that mapping to yours.

Register Your Interest

Trusted by housing associations across the UK

4 stages of understanding-8
happy group
 

What you get

The Report applies our cross-method analysis—operational benchmarking plus tenant voice—to your own feedback data. You leave with four things, not just a document:

Deliverables

  1. Know where you sit, measurably.

    A side-by-side comparison of your tenant feedback against the patterns we see in C1 and C3 associations. Your position, mapped against the benchmark, in plain language your board will understand.

  2. An evidence-based plan to improve.
    Specific recommendations on what to do next—not generic best practice. The actions C1s take, applied to your situation, prioritised by impact.

  3. A Power BI dashboard you keep.
    The findings, comparisons, and verbatim drill-downs in an interactive dashboard your team can share internally and present from. Not a one-off PDF.

  4. A workshop to act on it.
    A facilitated session with your stakeholders to walk through the findings and lock in next steps. You leave with momentum, not homework.

 

How it works

Four steps. No surprises.

  1. You register your interest.
    Sarah reaches out for a half-hour conversation: where you're up to, what would actually help, and whether this is the right fit. If it isn't, she'll tell you. No commitment.

  2. You send us your tenant feedback.
    Open-text TSM responses work best, but complaints data, transactional surveys, and free-text from any CX programme are all fair game. Securely handled.

  3. We run the analysis.
    Our analysts apply the same cross-method approach we've used across the benchmark—sentiment patterns, theme co-occurrence, regulatory-language mapping—to your data.

  4. You get the report, then the workshop.
    The Report and Power BI dashboard go to your team first—giving the champion time to review and decide who needs to be in the room next. Then a facilitated workshop with the stakeholders you choose.

4 stages of understanding-8
happy lady
 

Launch Pricing

We're running the Consumer Rating Report at the launch price of  £4,900 until the end of June 2026.

Includes the full report, your Power BI dashboard, and a stakeholder workshop. Delivered as a single package.

Demo

Launch Offer

£4,900 + VAT for TSM Benchmark Report

Online Report

Standard Price

£5,775 + VAT for TSM Benchmark Report

Register your interest by the end of June 2026 to lock in the launch price.

Who this is for

Insight Directors, Heads, Leads, and Analysts at housing associations. Performance owners. Anyone in the room when the board asks so what does our feedback actually say about our regulatory position?

Whether you're preparing for your first consumer rating, working to maintain a C1, or focused on moving up from a C2 or C3, the analysis applies.

 

Why Housemark and Wordnerds, together

Housemark is the sector's quantitative benchmarking authority—the source of truth on operational performance across housing associations. Wordnerds is the sector's qualitative intelligence layer—what tenants say, in their own words, at scale.

Separately, each view tells half the story. Together, they show something neither can on its own: whether your regulatory outcome is already knowable from the data you already hold.

Housemark logo and Wordnerds logo
Saz

Sarah Wilson (AKA Saz)
Account Manager

 

Meet the person you'll speak to

"When you register, I'm the person who picks up the conversation. We'll have a chat about what's going on for you, where you're trying to get to, and whether the Consumer Rating Report is the right fit. If it isn't, I'll tell you—and point you somewhere better.

I've worked with housing associations across every rating tier. Bring your situation; we'll talk through it. If the Report's the right next step, we'll work out how. If it isn't, you've still had a useful half hour."

Ready when you are. Register and I'll be in touch within two working days.

 

FAQs

What data do I need to provide?

Open-text TSM responses are the natural fit, but they're not the only option. We've run this analysis with complaints data, transactional survey feedback, and free-text from other CX programmes. The conversation with Sarah is the right moment to talk through what you have—we'll work with what's there.

We already work with Housemark on operational benchmarking. Isn't this the same thing?

Housemark's benchmarking is the operational layer—repairs, costs, call handling, performance KPIs. The Consumer Rating Report adds the qualitative layer on top: what your tenants actually say, mapped against C1 and C3 language patterns. Both views together are what the Regulator's judgment criteria actually reflect.

How long does delivery take after we send our data?

We aim to deliver within 30 days of receiving your data, including the workshop session. 

What if we're a C2 or C3—is this going to be uncomfortable reading?

The Report shows you where you sit and what to do about it—not a Regulator-style judgment. Several of the associations we've worked with on this analysis were starting from a C2 or C3. The gap and the path are both surfaced.


Can't see the Answer to Your Question? Worried about Anything?

Please just ask. We're dead friendly and we won't try to sell you stuff, honest!