Steve Erdal

Steve is our Chief Scientific Officer and a self-confessed word nerd. He makes sure the science under the platform is genuinely clever, not just clever-sounding, leading the language and sentiment models that read millions of customer comments and work out what people really mean. His real love is corpus linguistics: finding the patterns hiding in large collections of text. He writes about text analytics, AI, and what machines can understand about how customers feel, and what they still can't.