Nat Grant
Head of Customer Success
Nat works with CX and insight teams every day at Wordnerds, so expect the practical follow-up questions.
Webinar series
The Insight Report
Conversations with CX leaders in the age of AI
Hosted by Wordnerds' own Nat and HelenWatch the episodes
Every conversation in full, newest first.
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What does it take to turn insight into change?
With Lorna Brown, Head of Passenger Experience, Network Rail Scotland
The best bits
Short clips from the conversations. Pick one to play, or scroll through them all.
When “the data doesn't lie” was wrong
The data was saying one thing, but my view of how the day went was not the same.
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What is The Insight Report?
The Insight Report is a free webinar series from Wordnerds, hosted by Nat Grant and Helen Precious. In each episode a CX or insight leader talks about how they get their organisation to act on customer feedback, and what AI is actually changing in their work. Join live, or catch up on every episode here.
Meet your hosts
Helen Precious
Head of Account Management
Helen talks to CX leaders about what's working (and what isn't) for a living.
Coming soon
The next episode is on its way
Sign up to CX Corner, our fortnightly newsletter, and you'll hear about the next guest as soon as they're booked.
