Understand tenant feedback with Power BI

Why is getting your qualitative data into Power BI important for Housing Associations?

Your residents are already telling you what’s working - and what’s not. From satisfaction surveys to complaints and your TSM surveys, the feedback you’re collecting every day holds the keys to service improvements and better decision-making.

But here’s the problem:

➡️ Power BI was built for numbers, not nuanced language.
➡️ Qualitative feedback needs pre-processing, semantic modelling and a structure that BI dashboards can work with.
➡️ Your BI team likely doesn’t have the capacity to build this from scratch.

The good news is that there's a way to bridge this gap - without waiting months for your BI team to build a custom solution. 

In this webinar, we'll show you how housing associations are successfully integrating resident feedback into Power BI, allowing teams across the organisation to access insights and make data-driven decisions.

What you'll learn

🔍 Why integrating qual data matters
→ How combining quant + qual data creates the full picture of customer experience
→ The untapped potential of your existing feedback data

🔧 How to make qual data Power BI-ready
→ Why BI tools struggle with raw text
→ How semantic modelling makes feedback usable, searchable, and insightful

📊 Real dashboards, real use cases
→ From sentiment analysis to correlation insights that link feedback with operational metrics
→ What great resident feedback dashboards really look like

🤝 The human + tech combo
→ Why even the best dashboards still need expert interpretation
→ How CX professionals can drive change with data, not just report on it