Housing > Academy > Insight module

Insight

Housing learning module

Everything Housing Association insights teams need to know to get from raw customer feedback to useful, actionable insight.

Unit 1

1. Finding surprises

Well who would have thought it? Turns out once you have gathered your data, the first thing you need to do is look at the surprises. In this unit: Why and how you find surprises in your customer feedback.

Start here

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Unit 2

2. Classifying data

Understand the size of issues, track how they're changing over time, and compare different properties and regions. In this unit: How to classify text data at scale, and the easy way to train an AI to do it for you!

Get to know your feedback

Unit 3

3. Prioritising insight

We now need to prioritise the issues we’ve found in our feedback. In this unit: The different kinds of prioritisation technique, Going deep into root cause analysis, and prioritising to predict your TSM score.

Discover this key step

Feb

Upcoming webinar

TSM Reporting

Join us to hear from board- and insight-level housing professionals on what goes into the perfect TSM report. We will also be showcasing a model TSM report template.

Zoom

14:00 - 15:00

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How we help HAs

We work with nearly a dozen UK housing associations, improving CSAT and saving hours on data analysis

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Whether you're ready to make big changes to your CX or want to ease in with a proof of concept

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