Understand the topics driving scores
Automate tagging, understand drivers of satisfaction, and reduce the risk of escalations
Improve NPS, reduce complaint volumes, and understand the impact of CX decisions
Map passenger satisfaction throughout the journey and unearth the root cause of problems
See how our clients have increased their customers' satisfaction and retention
Twice Monthly: Packed with strategies and tips to increase your impact
Housing > Academy > Impact module
The only reason to go to such lengths finding insights is to make an impact on your tenants. Find best practice, tips from other Housing Associations, and advice from the Ombudsman below.
It might seem a bit odd to start here, but consider where conversations begin when it comes to problems your tenants have — when talking to them, or when talking to the board. In this unit: How to report internally and externally to ensure everyone knows what they need to know.
This is it — the crux, the point of customer insights, without which the whole process is futile. In this unit: Understand the barriers standing in your way, and the best tactics for ensuring colleagues carry out necessary actions.
After action has been taken, you must record the results to understand what impact you had. In this unit: Understanding data sources, customer engagement, and the TSMs.
Feb
15
Join us to hear from board- and insight-level housing professionals on what goes into the perfect TSM report. We will also be showcasing a model TSM report template.
Zoom
14:00 - 15:00
We work with nearly a dozen UK housing associations, improving CSAT and saving hours on data analysis
Whether you're ready to make big changes to your CX or want to ease in with a proof of concept
Head back to the home of our housing content for case studies, webinars, and testimonials (oh my)
