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Watch the Recording

Awaab's Law Webinar: Including Guinness Partnership's Approach

Watch our practical webinar where we show you exactly how leading housing providers are implementing Awaab's Law requirements – not just for October's deadline, but for the full 2027 compliance journey.

 

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Stop scrambling to meet each phase of Awaab's Law

When the first phase of Awaab's Law was announced, many housing providers found themselves scrambling to adapt existing processes – creating short-term fixes that won't scale.

Your job isn't just ticking compliance boxes. It's ensuring tenant safety while protecting your organisation from regulatory penalties and reputational damage.

Learn how Guinness Partnership created a comprehensive framework aligned with the HHSRS hazard categories and applied it to ALL tenant communications – not just formal complaints.

Here's the genius part: they didn't just focus on October's requirements – they built a system ready for the full 2027 implementation.

 

Transform tenant feedback into a proactive tool for safer homes

  • Identify hazards before they trigger timeframes: Catch potential issues before they become compliance problems, giving your team breathing room to address them properly.
  • Generate preventative maintenance insights: Spot patterns across your housing stock to address root causes and prevent recurrence.
  • Create auditable compliance evidence: Build a comprehensive record that demonstrates your proactive approach to regulators.
 

Let's See What Your Customers
Are Actually Saying

Whether you're still building your case or ready to see it working, we've got you covered.

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Ready to See it Working?

Let's set up a demo. You'll see how we use the Wordnerds platform to train themes, how customer insights integrate into Power BI, and some of the ways we help you prioritise what to act on and what to ignore. No hard sales, ever.

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Building a Business Case?

Most Insights and CX teams struggle to get buy-in and—more importantly—investment from senior leaders. Their VoC programmes get stuck and stagnate. We've created a guide that shows you how to break out of that cycle.