Live webinar
An inspection comes down to one question. Does what tenants tell you ever reach the people making the decisions? The regulator follows that trail all the way and asks what changed because of it. We have analysed all 200-plus judgements it has published to find out what it is really assessing, and we will walk you through what happens when it is your turn.
A free live session with time for questions.
Three things decide how an inspection goes, and all three are built long before anyone picks up the phone. There is more you can do in the months before your turn than most people assume.
Nobody publishes the timeline. That is why every landlord going through it ends up ringing one that already has. We will walk you through the whole thing from the first phone call to the two days on site so you know what arrives when and how long you get to answer it. It is about five months from the call to the judgment and none of it waits for you.
Nothing you write specially for the regulator counts. Everything you submit has to be work you were doing anyway. So the evidence either exists already or it does not, and that depends on what you were already doing a year ago. What you start this month is what the next inspection sees.
The inspection opens with the people furthest from the day-to-day and the tenants' session runs without any staff in the room. This is the maddening bit if you are good at the work. You can talk about what you do for tenants all day and still struggle to prove it happened. We will cover what gets asked and what to do about a gap you cannot close in time.
Two of us have never been through a consumer standards inspection. One of us has.
Housing Account Manager — Wordnerds
Sarah looks after Wordnerds' housing customers, working shoulder-to-shoulder with social landlords who need to hear their tenants clearly and then prove it to the regulator. She has chaired every one of our consumer-regulation sessions, and she will be keeping this one to time.
CSO and Head of Insight & Innovation — Wordnerds
Steve treated the regulator's judgements as a data set. All 200-plus published judgements went through the Wordnerds platform, analysed the way we would analyse your tenant feedback, and so did the 135,000 tenant comments behind our Housemark benchmark. He will show you the four things the regulator keeps returning to, and the pattern in its own wording that you can test on your own board papers.
Service Manager, Landlord Services — City of Wolverhampton Council
Andrew ran his council's preparation for its Regulator of Social Housing inspection, including the decision to go to the regulator about its own weaknesses before the regulator came to them. He wrote most of the briefings the chief executive, the elected leader and the cabinet member went in with, and he has since taught the whole thing at the National Federation of TMOs conference. He will walk through the same ground with us.
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