📺 Watch On Demand
This webinar explores whether tools like ChatGPT and Copilot can be trusted to analyse customer feedback accurately - and why that matters.
Through a live experiment with over synthetic survey responses, we compare generative AI with specialist tools to reveal what’s needed for confident, actionable insights.
Watch the recording on demand
👇 Fill out the form below to watch the recording 👇
Your customers are telling you exactly what they need from you.
Within thousands of pieces of feedback is the blueprint for improving customer satisfaction. But finding those meaningful insights can feel like searching for a needle in a haystack.
When CX teams ask, “Can I use AI to analyse my customer feedback?”, what they really mean is, “What’s the smartest way to get reliable, actionable insight?”
In this webinar, we put generative AI head-to-head with specialist analysis tools to find out which truly delivers.
Watch the replay to see which one comes out on top.
✅ Why use AI to analyse resident feedback?
✅ Analysis of data using Co-pilot
✅ Analysis of data using Wordnerds
✅ An analysis of the analysis - to dissect the real differences between LLMs and Specialist Tools
I’m Sarah our resident housing expert and Senior Account Manager at Wordnerds. My focus is helping housing associations turn feedback into actionable insights and empowering insight professionals to action meaningful change, ensuring that the voice of the customer resonates throughout organisational strategies.
My name is Pete Daykin and I am CEO of Wordnerds, this ragtag bunch of linguists, data scientists, men, women, and dogs who are all set about to solve the issue of how we do more to make sense of customer feedback.
Fill out the form below to watch the recording.