Customer Stories

How Sainsbury's handles massive quantities of qual data while spotting trends they wouldn't think to seek out

Sainsbury's knows that its greatest asset is its customer feedback. Their 60-strong insights team uses Wordnerds to squeeze that qual feedback for all it's worth.

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Sovereign Housing

How Sovereign saved 10 hours of manual tagging per week while staying ahead on tenant satisfaction

When the stakes are as high as they are in housing, it was essential that every bit of Sovereign's huge volumes of feedback received was heard.

Avanti West Coast

How Avanti overcame the challenge of manually categorising thousands of comments to identify what customers were feeling

Struggling with the sheer volume of feedback and the challenge of manually categorising, Avanti used Wordnerds to the crux of what customers are thinking and feeling.

Transport for Wales

How TfW used a quant/qual cocktail to recommend changes to obdurate teams with data-backed confidence

Passenger safety and satisfaction are TfW's watchwords, so finding new ways to keep their travellers safe in the midst of rapid change was essential.

Department for Work and Pensions

How the DWP pivoted to support service users during COVID-19, uncovering hidden voices and valuable perspectives

Child Maintenance Services was undergoing an overhaul to improve access when a global pandemic threw a spanner in the works. See how Wordnerds turned this into a strength.

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Book A Wordnerds Demo

Curious to get hands on and see what you can find in your feedback data?

Our CEO Pete will show you how our platform can help you:

✔ Surface root cause insights you can actually action

✔ Train your own AI models in sub-15 minutes

✔ Rustle up surprises in your data with automated topics

No salesy stuff until you know we’re the tool for you.

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