Feedback Analytics For Retail

Identify customer issues before they impact NPS, CSAT scores and sales

Detect emerging issues from customer feedback to proactively address concerns and prevent churn.

Uncover insights that you might not think to look for

Drill down into the why, to take corrective action immediately

Track issues over time and see resolution progress

Understand what drives customer loyalty

Go beyond surface-level data to uncover the reasons your customers love you, or why you might be driving them away…

Train your AI with your expertise in 30 minutes

Create a unified view of sentiment from your feedback

Uncover emerging trends and changes in shopping behaviour

Turn your feedback into strategic action

Don’t be a brand who lets their qualitative data gather dust. Leverage your insights to improve the entire customer journey.

Share the drivers of customer satisfaction and pain points

Drive customer satisfaction and loyalty

Track your impact over time

Turn feedback into impact

Integrate your data sources

Connect your feedback from online surveys, complaints, call centres, socials and more all in one place.

Easily find data-driven insights

Train your themes in 30 minutes and forever find insights in your qualitative feedback.

Share reports and track your impact

Look fantastic in your organisation as you share actionable insights, and track the action impact over time.

See how it works 👉

Got any questions?

How can AI help identify what's impacting our NPS and sales?

Wordnerds helps you detect emerging issues from customer feedback before they impact your NPS, CSAT scores, and sales performance. The platform:

• Uncovers organic topics you might not think to look for
• Drills down into root causes so you can take immediate corrective action
• Tracks issues over time to monitor resolution progress
• Identifies what drives both customer loyalty and churn
• Shows you exactly what to fix to improve scores

How does Wordnerds help us compete more effectively?

The platform helps you stay competitive by:Identifying why customers choose you over competitors

• Understanding price sensitivity and value perception
• Spotting gaps in your product range or service
• Tracking the impact of promotional activities
• Understanding changing customer expectations
• Helping you react quickly to market changes

How do you integrate with our data sources?

There are several different options available:

• Direct CSV Upload
• Upload from your data warehouse via API
• We can also output any enriched data back into your data warehouse

Is my data safe?

Wordnerds takes Data Protection extremely seriously. We are CyberEssentials Plus Certified.

For more information on our Data Protection and Privacy Policy click here.

Can I try it before committing to a contract?

You absolutely can.

We offer one-off or proof-of-concept reports for whatever use case you want to trial

Find out more info on them here: https://www.wordnerds.ai/pricing

How much does it cost?

We offer one-off fully managed reports from £5,250 excluding VAT.

For always-on support our prices start from £1,750 excluding VAT per month scaling dependant on your needs.

For more information see our pricing page here :https://www.wordnerds.ai/pricing

What support do retail clients receive?

Every retail client gets dedicated support including:

• Comprehensive platform training
• Regular check-ins and progress reviews
• Support with data integrationHelp with stakeholder engagement
• Ongoing technical support.

We understand retail's unique challenges and provide the support needed to drive real value from customer feedback.

Use your customer feedback to create loyal customers