Who's liable when AI analyses your customer feedback — the software, or you?
When an AI analyses your customers and gets something wrong, the liability lands on you, not the software. Where the line actually falls — and how to make sure you're never the one left defending a black box.
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Who's liable when AI analyses your customer feedback — the software, or you?
When an AI analyses your customers and gets something wrong, the liability lands on you, not the software. Where the line actually falls — and how to make sure you're never the one left defending a black box.
What should you actually do with customer-feedback insights?
Insight is everywhere; action is rare. A five-step loop — score, why, the vital few, an owner, a measure — for turning customer feedback into committed action.
Reactive to Proactive: How Gentoo Transformed their CX in 12 Months
How Gentoo Group raised tenant satisfaction from 70% to 80% and achieved C1 regulatory grading in 12 months. A housing CX transformation case study.
3-Step Framework for Actionable Qualitative Insights in Power BI
How to turn messy customer feedback into Power BI dashboards that drive action. A 3-step framework: Classification, Semantic Model, Visualisation.
Articles by Stella Dooris
Who's liable when AI analyses your customer feedback — the software, or you?
When an AI analyses your customers and gets something wrong, the liability lands on you, not the software. Where the line actually falls — and how to make sure you're never the one left defending a black box.
What should you actually do with customer-feedback insights?
Insight is everywhere; action is rare. A five-step loop — score, why, the vital few, an owner, a measure — for turning customer feedback into committed action.
Reactive to Proactive: How Gentoo Transformed their CX in 12 Months
How Gentoo Group raised tenant satisfaction from 70% to 80% and achieved C1 regulatory grading in 12 months. A housing CX transformation case study.
3-Step Framework for Actionable Qualitative Insights in Power BI
How to turn messy customer feedback into Power BI dashboards that drive action. A 3-step framework: Classification, Semantic Model, Visualisation.
