Understand the topics driving scores
Automate tagging, understand drivers of satisfaction, and reduce the risk of escalations
Improve NPS, reduce complaint volumes, and understand the impact of CX decisions
Map passenger satisfaction throughout the journey and unearth the root cause of problems
See how our clients have increased their customers' satisfaction and retention
Twice Monthly: Packed with strategies and tips to increase your impact
(Just the highlights, wherein Theo talks through the process of driving CX innovation within an organisation)
Where is your data? Can you access it? You need a map before you can start exploring.
Is this a manual process for you? Can you track change over time, sentiment, unexpected groups of topics?
Are you alerted to the most crucial stuff? How easy is it for you to regularly report on tenant satisfaction?
Are the insights you pull being used for good? You don't have to be content with fighting fires.
We have helped HAs at various stages of their data journey, from one-man bands to some of the largest customer teams in the sector.
