So you've got a target for improving your CX KPI. 

NPS, C-SAT, CMEX - you've been capturing data and reporting on it forever. But now you have to make it better, with minimal resources and no clear starting point. 

This webinar will give you a step by step guide to improving your metrics

You will learn how to:

• Understand why you got the score you did.
• Figure out what a good score looks like for your organisation.
• Identify the levers that will make an impact on your score in the future.
• Disseminate the information effectively round the organisation.
• Measure the impact of your interventions.