Free tools to overcome your biggest hurdles: understanding drivers of tenant satisfaction, creating a culture of learning from complaints, and reporting to the wider business. No fluff, just our best resources, for free.
Build a TSM improvement roadmap
The TSMs are the new standard in housing. Housemark has been collecting data on tenant satisfaction for years, so we teamed up to take a look at how registered providers can use that data to make an impact on senior leadership. In this webinar:
Housemark's Head of Data and BI reveals pressing sector trends
The Nerds show how to raise tenant satisfaction using data
We share a framework for prioritising actions to maximise impact
Complaint volumes are rising, and by the Ombudsman's estimate, that trend won't stop any time soon. Nip escalations in the bud using an industry-leading HA's strategy. In this webinar:
The Guinness Partnership shares their predictive complaints model
We reveal our analysis of every maladministration finding this year, uncovering trends customer teams need to be on top of
Maladministration volumes and fines are rising. What can be done to counter that trend?
We analysed every severe maladministration finding to work out what is driving these complaints. Grab our free report and understand where to allocate resources to keep your customers happy.
