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Housing's First TSM Benchmark

135 themes. 18 housing associations. Yours to explore.

house jigsaw image

"Empathy" has the highest sentiment of any theme across the sector. "Quick response" has the strongest link to overall satisfaction. And "fairly satisfied" tenants? Their sentiment is closer to "fairly dissatisfied" than "very satisfied."

This is what 135,000 tenant comments tell you—and for the first time, you can see whether your challenges are typical or whether you're behind.

We teamed up with Housemark to build the first qualitative TSM benchmark and we're sharing the data with you. Whether you're preparing for a board meeting, benchmarking against peers, or just curious how you compare: it's all here. The deck, the spreadsheet, the lot.

Want to see how your data compares?

We're offering TSM Benchmark Reports at a launch price until 27th February. But first, a look at what normal looks like...

Trusted by a range of UK Housing Associations (From About 3k Homes Under Management to 80,000+) 

 

Resource 1: The Benchmarks

The benchmark data, visualised.
Volume and sentiment for every theme, organised by TSM category, with year-on-year change. If you want the story, start here.

 

 

Resource 2: The Spreadsheet

All 135 themes. Every number.
Highest, lowest, average—for volume, sentiment, and change. If you want to poke around, this is where you do it.

 

 

Resource 3: The Walkthrough

Steph, our Head of Product, walks you through how the data is structured and how to read the candlestick charts — using one category as an example.

 

  

What You'll Find

Seven categories. 135 themes. Here's the breakdown  👉

For each theme: how often it's mentioned, how positive or negative those mentions are, and how both have changed since last year.

 

This is what normal looks like. Want to know where you sit?

We're offering individual benchmark reports — your data analysed, compared, and visualised against all of this — at a launch price until the end of February.