Finding ways to put your customers' feedback into categories will allow you to understand the size of issues, track how they're changing over time, and compare different properties and regions. In this unit: How to classify text data at scale, and the easy way to train an AI to do it for you!
Putting text into categories
To kick off your understanding of the classification process, Wordnerds CEO Pete Daykin talks through its purpose and how it helps you get to an understanding of your customers problems.
Classifying data is a difficult and important task, so you should get your team on it, right? In this video, Town & Country Customer Experience Manager Theo Scott discusses the challenges that even the best team will face.
This clip comes from Nerdcast Episode 3, which Theo recorded with Pete and Steve from Wordnerds.
How to train your AI
With AI finding its way into so many aspects of lives, you may know about its potential for classifying your data. But how does it work in practice? In this live demo, Steve shows you how to train an AI to categorise your customer feedback at scale.
