The most important part of the insight modules is the bit that gets us to the action. We now need to prioritise the issues we’ve found in our feedback. In this unit: The different kinds of prioritisation technique, Going deep into root cause analysis, and prioritising to predict your TSM score.
Methods of prioritising your issues
There are lots of ways to establish which issues your customers are having need to be tackled first. Here, Wordnerds CEO Pete Daykin runs through four key methodologies you can use to get the most out of your data.
Knowing what’s happening in your properties is only half the battle - to be able to help your customers, you have to understand why. Here, Victoria King of the Housing Ombudsman talks about using root cause analysis (complete with our favourite Tom Jones pun of all time!), and the Wordnerds team show you a practical framework to make it happen.
This clip was taken from the Nerdcast Episode 1, featuring Polly Cox and Victoria King of the Housing Ombudsman.
Using prioritisation to predict TSM scores
Can you prioritise the issues that are most likely to cause you problems in your TSM survey? Here, Steve shows you how to organise your data through the Wordnerds theme bank, to maximise your understanding of this difficult challenge.
So long as TSMs are required by the Regulator, understanding where you sit with them will be essential. We've broken the TSMs down into analysis categories to assist with prioritisation:
Congrats on finishing this module: What did you think?
We'd love to get your advice on how to improve this module. How useful did you find it?
Next Module: Impact
Up next - the next module in the Wordnerds Feedback Framework: Impact.
