WEBVTT

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We believe

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that customer feedback is the most valuable data your company has,

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it tells you what's working,

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what isn't,

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and when customers are so annoyed,

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they're gonna leave.

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But most feedback dies in

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insights reports that nobody reads.

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And most importantly,

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nobody takes action on most things you ask your customers to tell you.

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With Wordnerds,

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you can turn what your customers say

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into what your organisation does.

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We're not just another dashboard,

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we take all of your inputs from surveys,

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complaints,

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web chat,

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call centre,

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anywhere where you're having a conversation with your customers.

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And we process it in a structured layer

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to produce

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Power BI dashboards

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that deliver the insights directly to where your organisation already is.

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And our technology does two key things.

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It makes customer feedback

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trustworthy.

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We are structured,

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we are auditable,

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you can go back and see why the,

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the system has made that decision.

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And we're explainable,

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you choose what's in and out of a category

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and whether something is in a data set or isn't,

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and you can change that yourself in real time and at scale.

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The second thing we do

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is we make your data actionable.

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Once it's produced,

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it's not just about delivering it into the hands of people that can act on it,

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but with 10 years plus experience

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in the voice of customer

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sphere.

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We use cutting edge methodologies from user journey mapping to

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smart segmentation to other ways of prioritising data against key KPIs

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to make sure that the people that receive that data know exactly what to do with it,

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what is signal,

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and what is noise.

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We're not just another tool,

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we're a strategic data layer

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that turns your customer feedback

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into action.