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Increase NPS and CSAT scores...

By spending more time driving impact and less surfacing insight

Wordnerds uses AI to analyse millions of NPS and CSAT surveys. We also help you:

  • Understand sentiment behind themes
  • Prioritise topics by volume and severity
  • Find the root cause of NPS/CSAT issues
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Customer-focussed and data-led brands love Wordnerds:

Bored of analysing thousands of surveys?

Wordnerds can classify, tag, understand sentiment and deliver insight from your surveys lightning fast. It's like having your own personal armada of analysts.

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Need reassurance your insights are accurate?

Each topic/theme has a health score. Topics can be trained in 15 minutes to improve scores. Leaving you confident that the topics/themes that are affecting your scores are accurate.

Go layers deep to understand the root cause of drivers...

We know the golden nuggets are layers deep. You can drill down to understand what's driving sentiment. You can even see the verbatim so it really hits home.

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"Wordnerds is invaluable to us."

"Not only do they process over 2 million CSAT surveys a year but they help us get at the root cause of what drives our scores.  Many of the other players we looked at couldn't come close.

It's helping us get to grips with those changes people are making that we wouldn't have known to ask about."

Kat Eastwood Sainsburys
Kat Eastwood

- Head of Insight
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Reduce costs by automating your NPS/CSAT insight to impact process

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Direct integration with your data

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Uncover and track emerging and known issues

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Spend time driving impact

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Book A Wordnerds Demo

Curious to get hands on and see what you can find in your feedback data?

Our CEO Pete will show you how our platform can help you:

✔ Surface root cause insights you can actually action

✔ Train your own AI models in sub-15 minutes

✔ Rustle up surprises in your data with automated topics

No salesy stuff until you know we’re the tool for you.