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Power BI: Inbox

The Inbox page is one of the simplest pages in your Power BI dashboard. Its job is to show you a list of verbatim responses with basic information about each one. There's no analysis here, it's purely for accessing real customer comments that have been categorised using Wordnerds. This page is most useful when someone asks you for raw feedback on a specific topic. For example, a service manager might ask: "Can you send me what customers in the West Ward have said about waiting for repairs?" You could use the analysis pages to drill through to verbatim, but if you just need to quickly pull a list of comments with no analysis attached, the Inbox is the fastest route.

How to use this page

What's in the table

The page shows a table with one row per piece of verbatim feedback. Each row includes:

  • A coloured dot indicating the sentiment category: green for positive, red for negative, grey for neutral. Very positive and very negative comments have an arrow in their dot.
  • The date the feedback was received.
  • The data source it came from (for example, which survey or feedback channel).
  • All themes tagged to this piece of verbatim.
  • Any relevant metadata such as a customer ID, author number, or reference number, depending on your project setup.
  • The verbatim text itself, the actual comment from the customer.

Filtering to find what you need

Use the filters on the left to narrow down to the specific feedback you're looking for. Using our example above, you might filter to Ward: West, select the theme "Waiting for Appointment" within the Repairs category, and apply a recent date range. The table updates immediately to show only those matching comments, which you can then export or screenshot to share.

One important thing to note: the category and theme filter works on an OR rule. If you filter for multiple themes (for example, call handlers, cleaners, and frontline workers), you'll see verbatim that mentions any one of those themes, not necessarily all three in the same piece of feedback. If you need AND functionality (verbatim that mentions two specific themes together), use the Cross Tables page instead.

Key points

  • Purpose: Simple list view of verbatim responses. Purely for accessing raw comments.
  • Sentiment indicators: Coloured dots show the sentiment category for each piece of verbatim (green = positive, red = negative, grey = neutral, arrows = very positive/negative).
  • Table contents: Each row shows verbatim text, date, data source, and themes tagged to that piece of feedback.
  • Filter to see specific comments: Use page filters to narrow down to comments from specific customer segments or about specific themes.

  • Category and theme filter: Operates on an OR rule. Selecting multiple themes shows verbatim that mentions any one of them, not necessarily all in the same piece of feedback. For AND functionality, use the Cross Tables page.

Use case

The Inbox is ideal when someone requests "show me what customers said about X." It's your go-to for quick extraction, the fastest way to pull specific comments for sharing with colleagues.

A note on percent of volume: The total volume and percent of volume figures update as you apply theme filters. One nuance to be aware of: if you select a single piece of verbatim, the percentage of volume shown reflects all items with the same date as the item you selected. It is not one item as a proportion of all items. For example, if you select an item dated 01/01/2026 and see a volume of 10%, you're looking at one item out of ten that share that same date.

Zoe-1    ✍️ Article written by: Zoe, Customer Success Manager 

Still in need of some help? Give us an email on support@wordnerds.ai or reach out to your CSM directly.