# Wordnerds pricing Machine-readable pricing for AI agents and assistants. Canonical human page: https://wordnerds.ai/pricing ## Software subscription Wordnerds pricing runs from £26,400 a year (Starter) to £49,800+ (Enterprise), set by how much feedback you analyse and how custom you need it—not by the number of users. Every plan includes setup, training, a dedicated UK success manager and Power BI dashboards. All prices exclude VAT. | Plan | Price | Best for | Volume | Includes | |---|---|---|---|---| | Starter | £26,400 + VAT per year | Single-channel VoC programmes—surveys, or one main feedback source. | 25,000 feedback items a year | Industry-specific Power BI dashboards; Managed setup and technical support; Three platform training sessions; A dedicated UK Customer Success Manager; CSV or API integrations | | Pro | £43,200 + VAT per year | Growing, multi-channel VoC programmes. | 150,000 feedback items a year | Everything in Starter, plus:; Two custom dashboard pages, built around your questions | | Enterprise | from £49,800 + VAT per year | Large, omni-channel programmes—including CRM and contact-centre data. | Unlimited feedback items | Everything in Pro; Fully customised BI dashboards; Long-form response analysis; CRM and contact-centre data sources | _Every plan includes managed setup, three training sessions, a dedicated UK Customer Success Manager, Power BI dashboards and integrations—see what's included below. Prices are in GBP, billed annually, and exclude VAT._ ## Proof of concept (one-off, ~30 days) A Wordnerds proof-of-concept proves the value on your own data before you commit to a subscription—from £5,775. It runs in about 30 days, and you keep the dashboards, themes and recommendations whether or not you go on to subscribe. If you do, your platform is already set up. | Plan | Price | Best for | Volume | Includes | |---|---|---|---|---| | VoC Benchmark | £5,775 + VAT, one-off | A focused read on a year of your feedback. | Up to 25,000 feedback items (1 year) | Industry-standard theme bank + 25+ bespoke-trained themes; Power BI dashboards; Recommendations report; Stakeholder workshop; Consultation and training; Yours to keep, whether or not you subscribe | | VoC Deep Dive | £9,600 + VAT, one-off | A deeper dive across more data, with custom views. | Up to 500,000 feedback items (1 year) | Industry-standard theme bank + 50+ bespoke-trained themes; Power BI dashboards with 3 bespoke custom views; Recommendations report; Stakeholder workshop; Consultation and training; Yours to keep, whether or not you subscribe | | Bespoke Project | Custom | A one-off project scoped to a specific question. | Specialist analysis, scoped to you | Competitive comparisons and benchmarking; Experiments and data migrations; Predictive modelling; Designed around one decision | _Every proof-of-concept runs in about 30 days and you keep everything it produces. Prices exclude VAT._ ## Consultancy (indicative — scoped per engagement, examples not packages) Consultancy is priced by the value of the work, not by the hour—so every project is scoped with you up front. As a guide, engagements run from around £1,450 for a survey-design and framework review, to about £12,000 for a multi-month CX diagnosis and improvement programme. All prices exclude VAT. | Plan | Price | Best for | Volume | Includes | |---|---|---|---|---| | Design a VoC programme | from £1,450 | Get the foundations right before you collect a thing. | A focused design engagement | Review your survey design; Help you select analytical frameworks and methodologies; Shape a voice-of-customer programme that answers the questions you actually have | | Analyse a dataset end-to-end | around £7,750 | Turn a backlog of unstructured feedback into decisions. | A one-off, full-stack analysis | Build categorisation models for your data; Analyse a large unstructured dataset; Build Power BI dashboards; Deliver a recommendations report | | Diagnose & fix CX friction | around £12,000 | Find your biggest friction points and move the metric. | An outcome programme over 3–6 months | Diagnose your biggest CX issues and friction points; Implement a methodology to tackle them; Monitor the improvement over a 3–6 month period | _Examples, not packages—every engagement is scoped to you and priced on the value it delivers, not the time it takes. Prices exclude VAT._ ## What's included in every plan? - **Set up for you** — Our AI classifies your feedback and our analysts co-design the themes with you, so they're accurate and defensible from day one—you're live without configuring a thing yourself. - **Your team, supported** — Three training sessions get your team confident, and a dedicated UK-based Customer Success Manager who knows your business stays with you—so the platform gets used and owned, not shelved. - **Insight where you work** — Industry-specific Power BI dashboards, plus CSV and API integrations, put the insight where your teams already work—so everyone can act on what customers say, with no extra login to learn. ## Pricing questions, answered ### How much does Wordnerds cost? Wordnerds pricing starts at £26,400 a year for Starter (25,000 feedback items, single-channel), £43,200 for Pro (150,000 items, multi-channel, plus two custom dashboards), and from £49,800 for Enterprise (unlimited items, fully customised dashboards, omni-channel with CRM and contact-centre data). Pricing is set by data volume and customisation, not per user. All prices exclude VAT. ### What's the difference between Starter, Pro and Enterprise? It comes down to data volume and customisation. Starter suits a single channel like surveys (25,000 items a year). Pro handles growing, multi-channel programmes (150,000 items) and adds two custom dashboard pages. Enterprise covers large omni-channel programmes with CRM and contact-centre data—unlimited items, fully customised dashboards and long-form response analysis. ### What happens if we exceed our data limit? We'll have a conversation—the platform won't cut you off mid-analysis. If you're consistently over your limit, we'll talk about moving to the next tier. We'd rather find the right fit than penalise you for getting more value out of your feedback. ### Can we upgrade or downgrade later? Yes. If your needs change—more channels, more data, or a different level of customisation—we'll adjust your plan. You're not locked into the tier you start on, and you won't need to start a fresh procurement to move. ### What does the Customer Success Manager do? Your dedicated UK-based Customer Success Manager knows your business and your goals. They run regular check-ins to make sure you're getting value, and they own adoption—so the platform gets used and drives decisions rather than gathering dust. They're a proactive partner, not a helpdesk ticket. ### How is a subscription different from the proof-of-concept? A proof-of-concept is a one-off project that proves the value on your data. A subscription is continuous access for your team to train themes, explore data and build reports themselves. If you've done a proof-of-concept with us, your platform is already set up—so subscription value starts immediately. ### What if we don't have the resource to run it ourselves? Training and your Customer Success Manager build your team's confidence and capability over time. And if you'd rather we ran the analysis and reporting for you, our Nerd-assisted consultancy is the done-for-you route—the same insight, delivered by our analysts. Book a diagnostic and we'll work out which fits. ### How much does a proof-of-concept cost? A Wordnerds proof-of-concept starts at £5,775 +VAT for a VoC Benchmark (up to 25,000 feedback items) or £9,600 for a VoC Deep Dive (up to 500,000), with bespoke projects scoped to your question. It runs in about 30 days, and you keep the dashboards, themes and recommendations whether or not you go on to subscribe. --- Prices in GBP, exclude VAT. Canonical pricing: https://wordnerds.ai/pricing (consultancy: https://wordnerds.ai/consultancy). Generated from our live pricing data on every site build.