Understand the topics driving scores
Automate tagging, understand drivers of satisfaction, and reduce the risk of escalations
Improve NPS, reduce complaint volumes, and understand the impact of CX decisions
Map passenger satisfaction throughout the journey and unearth the root cause of problems
See how our clients have increased their customers' satisfaction and retention
Beginning-to-end data and CX strategy for your housing association
Twice Monthly: Packed with strategies and tips to increase your impact
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Hear from registered providers who use Wordnerds to raise tenant satisfaction and understand feedback trends.
The Guinness Partnership uses Wordnerds to identify trends in tenant feedback, including predictively identifying properties with a heightened risk of damp and mould cases.
Having been through multiple mergers, Town & Country know the importance of having to constantly understand what their tenants are telling them.
Raven Housing Trust knew their tenant feedback wasn't getting the analysis it deserved, but even they were surprised by what they found using Wordnerds.
When the stakes are as high as they are in housing, it was essential that every bit of Sovereign's huge volumes of feedback received was heard.
Speak to one of our team if you're curious to learn more — that's our CEO Pete over there. We promise no salesy stuff until you know we're the tool for you.
