Understand the topics driving scores
Automate tagging, understand drivers of satisfaction, and reduce the risk of escalations
Improve NPS, reduce complaint volumes, and understand the impact of CX decisions
Map passenger satisfaction throughout the journey and unearth the root cause of problems
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Twice Monthly: Packed with strategies and tips to increase your impact
Housing > Academy > Data and Strategy module
Often the toughest part of using data for impact is setting up a strategy in the first place. We have distilled the key steps in this difficult process below, from building a culture to project planning and standardisation.
The building blocks of impactful data strategy lie in an organisation's culture - specifically, its data culture. In this unit: What data culture is, and why people make one major mistake when trying to cultivate it.
Project planning - the most glamorous of subjects. But everything from selecting a project to building your team is instrumental in its success. In this unit: How to choose your battles, set objectives, and gather the data and people you will need.
Having a standard to which all your data must conform allows for reliable, replicable results and easy reporting. In this unit: Why data standards are important, what challenges you will face, and how to overcome them.
Feb
15
Join us to hear from board- and insight-level housing professionals on what goes into the perfect TSM report. We will also be showcasing a model TSM report template.
Zoom
14:00 - 15:00
We work with nearly a dozen UK housing associations, improving CSAT and saving hours on data analysis
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