Unlock the insights buried in your voice of the customer data by:
Understanding the topics causing customer churn
Flag at-risk customers likely to churn to frontline staff
Find and resolve the root cause of the biggest drivers of churn
Customer-focussed and data-led brands love Wordnerds:
Bored of analysing thousands of surveys?
Wordnerds can classify, tag, understand sentiment and deliver insight from your surveys lightning fast. It's like having your own personal armada of analysts.
Need reassurance your insights are accurate?
Each topic/theme has a health score. Topics can be trained in 15 minutes to improve scores. Leaving you confident that the topics/themes that are affecting your scores are accurate.
Go layers deep to understand the root cause of drivers...
We know the golden nuggets are layers deep. You can drill down to understand what's driving sentiment. You can even see the verbatim so it really hits home.
"Wordnerds is invaluable to us."
"Not only do they process over 2 million CSAT surveys a year but they help us get at the root cause of what drives our scores. Many of the other players we looked at couldn't come close.
It's helping us get to grips with those changes people are making that we wouldn't have known to ask about."
Kat Eastwood
- Head of Insight
Reduce costs by automating your retention insight to impact process
Direct integration with your data
Uncover and track emerging and known issues
Spend time driving impact
Free Trial?
Curious to get hands on and see what you can find in your feedback data?
That’s our CEO Pete over there who can set you up with a free trial.
No salesy stuff until you know we’re the tool for you.
